Contact Us

The Lopheri contact address is support@lopheri.com. Use it for product information, checkout questions, delivery assistance, return requests, privacy enquiries and other store correspondence.

For a purchase already placed

Please send the order reference, checkout email and an explanation of what you need. For example, identify the item and option if your question concerns sizing, or include the tracking reference for a delivery issue. Avoid sending repeated messages without new information, which can make the history harder to follow.

If a parcel or item needs attention

Tell us what arrived, what was expected and when you noticed the issue. Clear photos of the goods and packaging can help, where available. Keep the shipping label and packaging until we have explained the next steps. We will assess the facts rather than assume a carrier scan settles a delivery dispute.

Before returning or changing an order

Request a return authorization and destination before posting goods. To request cancellation or an address correction, contact us promptly; we must check whether fulfillment can still be changed. There is no guaranteed cancellation period measured in hours.

Sensitive information and response expectations

Never email your account password, card security code or full card number. We may request limited identifying information for an order or rights request. We do not advertise a fixed response time or additional support channel that has not been established for the store.