Return & Refund Policy

Updated October 27, 2026. This is Lopheri’s voluntary return process. It does not take away any mandatory remedy for defective, misdescribed, incorrect or undelivered goods.

Begin with a return request

Contact support@lopheri.com within 30 calendar days after delivery if you want to return an item because you changed your mind. Identify the order and item. For this voluntary return, goods must be unused, unworn and unwashed, with supplied tags, accessories and original packaging, suitable for inspection.

Check item restrictions

Change-of-mind returns may exclude personalized or made-to-order goods, perishables, opened hygiene or personal-care items and digital content already accessed or supplied, where lawful. Relevant item restrictions should be disclosed before purchase. These categories are not automatically excluded from a remedy for a defect or wrong item.

Wait for authorization and the destination

We assess your request and provide instructions if the return is approved. Return destinations can depend on the item, so do not post to a parcel’s sender address or assume a business contact address is a returns facility. Keep proof of postage and use a suitable traceable service.

Return and original shipping costs

You pay return postage for an ordinary change-of-mind return. Original shipping is normally not refunded unless applicable law requires it. For a faulty or incorrectly supplied item, we cover reasonable necessary return costs under instructions agreed with you. Contact us before paying unusual shipping charges; a prepaid label is not promised for every return.

Tell us about an order problem

Report damage, missing parts or an incorrect item as soon as practical. Include your order reference, an explanation and available photos of the item, parcel and shipping label. We may ask for information reasonably needed to investigate. Lack of a photo does not automatically cancel a statutory right.

Inspection, approval and payment

Once goods have been received and inspected, or sufficient evidence has been accepted where return is unnecessary, we communicate the outcome. Approved refunds are generally initiated within 10 business days, or within any shorter period required by law. We ordinarily refund the original payment method. Bank or provider posting time is separate; contact us if a credit appears overdue.

Exchanges or stopping an order

Contact us to discuss a different item. Direct exchanges are not guaranteed; an authorized return followed by a separate purchase may be the available option. Cancellation and address-change requests depend on whether fulfillment can still be stopped. We confirm the outcome after checking order status.

Refusal and unsuccessful delivery

Refusing a parcel is not the same as obtaining return authorization. Contact us to review the delivery and return journey. Any lawful, evidenced additional shipping cost will be explained, and no automatic loss of the entire purchase price is imposed merely because a delivery failed. Mandatory rights remain unaffected.